How do I handle Cyber Monday customer service?
As an e-commerce business owner, I'm anticipating a massive influx of customer service requests during Cyber Monday. With high sales volume, potential technical glitches, shipping delays, and customer excitement, I need a strategic approach to manage customer interactions efficiently. I want to ensure my team can handle increased support volume without compromising service quality, maintain customer satisfaction, and minimize potential negative reviews or complaints during this critical sales period.