Expert Answer • 1 min read

Where in Shopify can I see a list of all the abandoned checkouts?

As a Shopify store owner, abandoned checkouts are my silent revenue killer. Every single day, I see potential customers who've added products to their cart, started the checkout process, and then mysteriously disappeared. It's like watching money walk out the door. I know these aren't just random bounces—these are real people who were inches away from completing a purchase. My team and I have been obsessing over understanding why this happens. Are they getting cold feet? Are there friction points in our checkout process? Are our shipping costs surprising them? The uncertainty is maddening. I've tried different strategies—exit-intent popups, abandoned cart email sequences—but first, I need to actually see and analyze these abandoned checkouts. Shopify must have a way to track this, right? I need a comprehensive view of these lost opportunities. Which specific data points can I access? How granular can I get in understanding why customers are dropping off? More importantly, how can I turn these abandoned checkouts from a frustration into a strategic opportunity for recovery and optimization?
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO

1 min

TL;DR - Quick Answer

In your Shopify admin, navigate to 'Orders' and then select the 'Abandoned Checkouts' tab. Here, you'll find a detailed list of all checkouts that were initiated but not completed, including customer contact information, cart contents, and total cart value. This view allows you to track, analyze, and potentially recover these potentially lost sales.

Complete Expert Analysis

Accessing and Understanding Abandoned Checkouts in Shopify

Step-by-Step Navigation

  • Log into your Shopify Admin
  • Click on 'Orders' in the left sidebar
  • Select 'Abandoned Checkouts' tab

What You'll See in the Abandoned Checkouts View

ColumnInformation Provided
CustomerName and contact details (if provided)
Checkout DateExact timestamp of abandoned checkout
Total ValueCart's total monetary value
RecoverablePotential revenue from recovery efforts

Pro Tip: While Shopify provides basic abandoned checkout tracking, apps like Growth Suite offer advanced behavioral insights, helping you understand WHY checkouts are abandoned and providing intelligent recovery strategies.

Recovery Strategies

  1. Send personalized recovery emails
  2. Analyze common drop-off points
  3. Simplify your checkout process
  4. Use time-limited incentives
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Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO of Growth Suite

With over a decade of experience in e-commerce optimization, Muhammed founded Growth Suite to help Shopify merchants maximize their conversion rates through intelligent behavior tracking and personalized offers. His expertise in growth strategies and conversion optimization has helped thousands of online stores increase their revenue.

E-commerce Expert Shopify Partner Growth Strategist

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