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Expert answer · 2 min read

Where in Shopify can I see a list of all the abandoned checkouts?

As a Shopify store owner, abandoned checkouts are my silent revenue killer. Every single day, I see potential customers who've added products to their cart, started the checkout process, and then mysteriously disappeared. It's like watching money walk out the door. I know these aren't just random bounces—these are real people who were inches away from completing a purchase. My team and I have been obsessing over understanding why this happens. Are they getting cold feet? Are there friction points in our checkout process? Are our shipping costs surprising them? The uncertainty is maddening. I've tried different strategies—exit-intent popups, abandoned cart email sequences—but first, I need to actually see and analyze these abandoned checkouts. Shopify must have a way to track this, right? I need a comprehensive view of these lost opportunities. Which specific data points can I access? How granular can I get in understanding why customers are dropping off? More importantly, how can I turn these abandoned checkouts from a frustration into a strategic opportunity for recovery and optimization?
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO, Growth Suite ·

The short answer

In Shopify admin, abandoned checkouts are found under Analytics > Reports > Abandoned Checkouts, or directly at Orders > Abandoned Checkouts. This list shows every checkout started but not completed, including customer contact information (if provided), cart contents, and abandonment timestamp - which you can use for manual recovery or export for email campaigns.

In depth

Finding Abandoned Checkouts in Shopify Admin

Shopify natively tracks every checkout that is started but not completed, storing these as abandoned checkouts. This data is accessible directly in your admin and forms the foundation for any recovery program, whether you use Shopify's built-in recovery emails or a third-party platform like Klaviyo or Growth Suite.

Where to Find Abandoned Checkouts in Shopify

LocationPathWhat You See
Orders menuAdmin > Orders > Abandoned CheckoutsList of abandoned checkouts with customer and cart data
Analytics ReportsAdmin > Analytics > Reports > CheckoutAggregate checkout funnel data
Shopify Home dashboardConversion rate widgetSummary conversion metrics including abandoned checkout count

Data Available in Each Abandoned Checkout

  • Customer name and email (if entered before abandonment)
  • Cart contents including product names, variants, quantities, and line item prices
  • Checkout creation timestamp and last update timestamp
  • Checkout URL (unique URL that restores the customer's cart when clicked)
  • Checkout step completed at time of abandonment (contact info, shipping, payment)
  • Cart subtotal value

Shopify Built-in Recovery Email

Shopify can automatically send one recovery email to abandoned checkout contacts. Configure this in Settings > Notifications > Customer notifications > Abandoned checkout. For multi-email sequences, personalization, and advanced segmentation, a dedicated platform like Klaviyo or Growth Suite recovery campaigns is recommended.

Growth Suite: Trigger Campaigns + Cart Insights

Growth Suite accesses your Shopify abandoned checkout data through its native integration and applies Purchase Intent Prediction scoring to each abandoned cart before deciding whether to trigger a recovery campaign. This ensures recovery efforts are concentrated on walk-away customers rather than dedicated buyers or wishlist browsers.

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