What's the best way to handle complaints about recovery emails?

As a Shopify store owner, abandoned cart recovery emails have been both a blessing and a curse. On one hand, they're a critical tool for recapturing potentially lost sales. On the other, customers can get frustrated if these emails feel too aggressive or repetitive. I've noticed that some customers complain about receiving multiple follow-up emails, feeling like they're being spammed. It's a delicate balance between gentle reminder and annoying persistence. My team has struggled to find the right frequency and tone that encourages customers to complete their purchase without making them feel harassed. We've tried different approaches - varying email content, adjusting send times, and experimenting with incentives - but finding that sweet spot seems challenging. The last thing I want is to damage our brand reputation or lose potential customers because our recovery strategy comes across as too pushy. I'm looking for a more sophisticated, customer-centric approach that respects our audience while still effectively recovering potentially lost sales.