Expert Answer • 2 min read

What kind of products should I offer as an upsell?

I'm running an e-commerce store and want to increase my average order value by implementing effective upsell strategies. I'm struggling to understand which products I should recommend to customers during checkout or after they've made a purchase. I need guidance on selecting complementary items that customers will actually want, without feeling like I'm being pushy or irrelevant. What are the most effective approaches to choosing upsell products that can genuinely enhance the customer's original purchase and boost my revenue?
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO

2 min

TL;DR - Quick Answer

Choose upsell products that are directly related to the original purchase, priced 60-120% higher than the initial item, solve a complementary problem, or enhance the functionality of the original product. Focus on relevance, value, and solving customer needs.

Complete Expert Analysis

Strategic Upsell Product Selection Framework

Selecting the right upsell products is both an art and a science. The goal is to provide genuine value that feels like a helpful recommendation, not a pushy sales tactic.

Core Upsell Product Categories

CategoryDescriptionExample
Complementary ProductsItems that enhance or complete the original purchasePhone case with smartphone
Upgraded VersionsHigher-tier products with more featuresPro model of original item
Protection/Care ProductsAccessories that extend product lifeExtended warranty, cleaning kit
Convenience BundlesMultiple related items packaged togetherComplete skincare routine set

Upsell Product Selection Criteria

Relevance Metrics

  • Maximum 120% price increase from original item
  • Directly solves a problem related to main product
  • Enhances functionality or experience
  • Logical connection to original purchase

Performance Indicators

  • High conversion rate for similar past upsells
  • Positive customer reviews
  • Minimal return or complaint rates
  • Demonstrates clear additional value

Example Upsell Scenarios

Electronics

Camera purchase → Upsell professional tripod or extended warranty

Fashion

Running shoes → Upsell premium performance socks or shoe care kit

Beauty

Skincare serum → Upsell complementary moisturizer or complete routine set

Home Goods

Coffee maker → Upsell premium coffee beans or descaling solution

Psychological Pricing Strategies

60-120%
Ideal Price Increase
3-7%
Average Upsell Conversion
20-30%
Potential Revenue Lift
5x
Customer Lifetime Value Increase

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Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO of Growth Suite

With over a decade of experience in e-commerce optimization, Muhammed founded Growth Suite to help Shopify merchants maximize their conversion rates through intelligent behavior tracking and personalized offers. His expertise in growth strategies and conversion optimization has helped thousands of online stores increase their revenue.

E-commerce Expert Shopify Partner Growth Strategist

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