Should I use SMS for cart recovery alongside email?

Running an online fashion store has been a rollercoaster of challenges, and cart abandonment is killing me. I've been religiously sending cart recovery emails, but my open rates are dropping, and conversions are frustratingly low. I'm wondering if SMS might be the secret weapon I'm missing. My customers are mostly millennials and Gen Z, who live on their phones, so maybe text messages could cut through the noise of a crowded inbox. But I'm also worried about being too intrusive. Will SMS feel like spam? Will it actually drive sales, or just annoy potential customers? I've seen my average cart abandonment rate hover around 70%, which means I'm literally leaving thousands of dollars on the table every month. My current email strategy feels like shouting into the void. I need a multi-channel approach that feels personal, urgent, and genuinely helpful. I'm looking for a solution that can track visitor intent, understand when to reach out, and do it in a way that feels native to how modern shoppers actually make purchasing decisions.