Should I have dedicated support for high-value abandoners?

As a Shopify store owner in the fashion and beauty space, I've noticed something peculiar about our high-ticket item abandoners. We're talking about customers who view products over $200, add them to cart, but mysteriously disappear. These aren't just casual browsers—they're serious potential buyers who represent significant revenue potential. Our current approach? Basically nothing. We send the same generic abandoned cart email to everyone, which feels like throwing spaghetti at the wall. I know these high-value customers deserve a more nuanced, personalized approach. They're researching, comparing, and likely have specific concerns preventing their purchase. Maybe they want reassurance about quality, need sizing guidance, or are comparing our product against competitors. The standard 10% off coupon feels cheap and impersonal for someone considering a $250 leather jacket or a premium skincare set. I'm convinced we're leaving serious money on the table by treating these high-intent customers like everyone else. We need a strategy that recognizes their unique status, addresses their specific hesitations, and makes them feel genuinely valued. This isn't just about recovering a sale—it's about building a relationship with customers who could become our most loyal brand advocates.