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Expert Answer • 2 min read

My discount code isn't working at checkout. What are the first things I should check?

I'm experiencing a frustrating situation where the discount code I created for my online store isn't working during the checkout process. This is causing potential lost sales and customer confusion. I need to quickly diagnose what might be preventing my discount from being applied correctly. The issue could be related to setup, configuration, or technical limitations, and I want a systematic approach to troubleshoot and resolve the problem efficiently.
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO

2 min

TL;DR - Quick Answer

Check discount code validity by verifying activation status, confirming minimum purchase requirements, ensuring correct customer eligibility, validating date ranges, and testing code case sensitivity. Cross-reference all discount settings in your e-commerce platform's backend.

Complete Expert Analysis

Comprehensive Discount Code Troubleshooting Guide

When your discount code fails at checkout, a systematic diagnostic approach can quickly identify and resolve the underlying issues.

Immediate Diagnostic Checklist

Check PointPotential IssueSolution
Code ActivationInactive statusConfirm code is live in backend settings
Date RangeExpired or prematureVerify start and end dates match current time
Minimum PurchaseCart total below thresholdCheck minimum spend requirements
Customer EligibilityRestricted audienceReview customer tag or group limitations

Detailed Troubleshooting Steps

1. Verify Code Configuration

  • •Check exact spelling and capitalization
  • •Confirm no accidental spaces before/after code
  • •Test code in an incognito/private browser

2. Inspect Product Restrictions

  • •Verify no product exclusions blocking discount
  • •Check if all cart items meet code requirements
  • •Test with a cart containing only eligible products

3. Technical Validation

  • •Clear browser cache and cookies
  • •Test on different devices and browsers
  • •Disable browser extensions temporarily

Common Discount Code Pitfalls

Usage Limitations

  • ✕One-time use codes already consumed
  • ✕Exceeded maximum redemption limit
  • ✕Conflicting active promotions

System Conflicts

  • ✕Payment gateway restrictions
  • ✕Incompatible app interactions
  • ✕Shipping method limitations

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Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO of Growth Suite

With over a decade of experience in e-commerce optimization, Muhammed founded Growth Suite to help Shopify merchants maximize their conversion rates through intelligent behavior tracking and personalized offers. His expertise in growth strategies and conversion optimization has helped thousands of online stores increase their revenue.

E-commerce Expert Shopify Partner Growth Strategist

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