Expert answer · 2 min read

How do I keep the gift recipient engaged after receiving a Mother's Day order?

In gift-buying scenarios, the recipient is a potential customer who has been introduced to the merchant's brand through the gift experience. Engaging the recipient after delivery can convert them into a direct customer, creating a second revenue opportunity from the original Mother's Day purchase.

The short answer

Include a personalized insert in the packaging that invites the recipient to join a welcome offer: as the recipient of this gift, here is your exclusive welcome discount. Keep it simple with a QR code or short URL. Recipients who receive a welcome insert convert to first-time buyers at 8-15% rates, essentially doubling the customer acquisition value of the original Mother's Day order.

In depth

Engaging the Gift Recipient After Mother's Day

Every Mother's Day order contains two potential customers: the buyer and the recipient. The recipient opens the package with positive emotions already primed by the thoughtfulness of the gift. This moment is a uniquely valuable brand introduction opportunity that most merchants miss entirely.

Recipient Engagement Channels

ChannelMethodConversion Rate
Package insertQR code to welcome offer page8-15%
Gift note mentionMention the brand and a web address naturally3-6%
Gift card incentiveSmall gift card for recipient toward next purchase10-18%

Package Insert Best Practices

  • Keep it simple - One offer, one call to action, one QR code
  • Recipient-first language - Address the insert to the recipient, not the buyer
  • Welcome framing - Someone who cares about you chose this gift - we would love to welcome you too
  • No purchase required - A discount offer with a threshold feels like marketing; a welcome gift feels genuine

Growth Suite: Product Deals

Growth Suite Product Deals powers the welcome offer page that gift recipients land on via the package insert QR code, presenting a curated selection of products relevant to what was gifted with an applied welcome discount that does not require a coupon code entry.

Growth Suite for Shopify

Put this answer to work in your store.

Growth Suite reads what each visitor is about to do and triggers the right offer at the right second — so the strategy above runs on its own.

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