How do I track which codes have been used?

Handling Discount Code Errors at Checkout

A confusing discount error at checkout is a conversion killer. Customers who entered a code expecting a discount and hit an error feel frustrated and misled - they often abandon rather than investigate. Clear error handling prevents this.

Common Error Types and Resolution

Error Prevention Tactics

• Use auto-apply URLs (Growth Links) to eliminate code entry errors entirely
• Show code conditions clearly in campaign communications
• Validate code eligibility when customer enters the code (not just at payment)
• Test every code before sending campaigns to catch configuration errors