Expert Answer • 2 min read

How do I track repeat purchase rates for discount customers?

As an e-commerce manager, I'm struggling to understand how discount-driven customers behave beyond their initial purchase. I want to develop a comprehensive strategy for tracking repeat purchase rates specifically for customers who first converted through a promotional offer. My goal is to determine whether these customers become long-term, loyal buyers or if they're just one-time discount hunters. I need a systematic approach to measure customer lifetime value, segment these customers, and design retention strategies that transform discount-motivated buyers into repeat customers.
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO

2 min

TL;DR - Quick Answer

Track repeat purchase rates by creating a dedicated customer segment for discount-acquired customers, analyzing their purchase frequency, time between purchases, and total lifetime value compared to non-discount customers using advanced analytics and customer segmentation tools.

Complete Expert Analysis

Comprehensive Repeat Purchase Rate Tracking Strategy

Understanding the long-term value of discount-acquired customers requires a multi-dimensional analytical approach that goes beyond simple conversion tracking.

Key Metrics for Discount Customer Analysis

MetricDefinitionCalculation
Repeat Purchase RatePercentage of discount customers making a second purchase(Second Purchase Customers / Total Discount Customers) x 100
Time Between PurchasesAverage duration from first to second purchaseMedian days between first and subsequent purchases
Lifetime Value ComparisonTotal revenue generated by discount vs. non-discount customersCumulative revenue per customer segment

Implementation Steps

1. Customer Segmentation

  • Create distinct segment for discount-acquired customers
  • Tag initial purchase source (specific campaign, discount type)
  • Track individual customer purchase history

2. Advanced Tracking Parameters

  • Analyze purchase frequency within first 90 days
  • Compare average order value across segments
  • Monitor product category diversity in repeat purchases

Visualization Example

35%
Repeat Purchase Rate
67 Days
Avg. Time to Second Purchase

Retention Strategies

Engagement Tactics

  • Personalized follow-up emails
  • Loyalty program invitations
  • Targeted remarketing campaigns

Conversion Optimization

  • Graduated discount structures
  • Exclusive repeat customer offers
  • Product recommendation algorithms

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Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO of Growth Suite

With over a decade of experience in e-commerce optimization, Muhammed founded Growth Suite to help Shopify merchants maximize their conversion rates through intelligent behavior tracking and personalized offers. His expertise in growth strategies and conversion optimization has helped thousands of online stores increase their revenue.

E-commerce Expert Shopify Partner Growth Strategist

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