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Expert answer · 1 min read

How do I handle refunds on discounted items?

As an e-commerce business owner, I'm struggling with managing refunds for items that were originally purchased with a discount. It's challenging to determine the refund amount - should it be the original price, the discounted price, or something in between? I want to create a fair policy that protects my business's revenue while maintaining customer satisfaction. What are the best practices for handling refunds on discounted merchandise, and how can I create a clear, consistent approach that works across different types of promotions?
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO, Growth Suite ·

The short answer

Growth Suite's Scheduled Campaigns let you set precise start and end dates and times for any campaign. Use this for flash sales, event-based discounts, and seasonal campaigns that need to launch and stop automatically without manual intervention.

In depth

Scheduled Discount Campaigns

Scheduled campaigns remove the operational burden of manual campaign management and enable precise timing that manual activation can't match. A campaign that launches at exactly 12:00 AM on Black Friday sends a different signal than one launched at 7 AM when your team arrives.

Scheduling Use Cases

Campaign TypeSchedule Configuration
Flash sale (24 hours)Start: Day 1, 12:00 AM. End: Day 2, 11:59 PM
Weekend promotionStart: Friday 12:00 AM. End: Sunday 11:59 PM (repeat weekly)
Holiday seasonStart: Nov 1. End: Dec 31 (auto-expires)
Business hours onlyActive: 9 AM - 5 PM Mon-Fri (for B2B stores)

Advanced Scheduling Features

  • Timezone-specific activation (critical for international stores)
  • Recurring schedule patterns (weekly flash sales, monthly promotions)
  • Campaign sequencing (end one campaign, automatically start next)
  • Budget-based auto-stop (stop when total discount value reaches cap)

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