How do I handle abandoned carts with custom products?

As a Shopify store owner specializing in custom products, abandoned carts are my absolute nightmare. These aren't just standard products where customers can easily return – these are personalized, made-to-order items that require significant design time and customer interaction. Every abandoned cart represents not just lost revenue, but wasted design hours and potentially frustrated customers who've already invested emotional energy in creating something unique. I've noticed that for custom products, the cart abandonment rate is significantly higher than standard merchandise. Customers might get cold feet during the final checkout, perhaps overwhelmed by the personalization process, concerned about the price, or simply getting distracted. The stakes are higher because these products often have longer production times and higher price points. Traditional cart abandonment strategies seem too generic – I need a solution that understands the nuanced psychology of someone creating a custom product. I want a system that can recognize when a potential buyer is hesitating, perhaps by tracking how long they've spent customizing their product, and then provide a gentle, strategically timed nudge that might convince them to complete their purchase. It's not just about discounts; it's about understanding the unique journey of a custom product buyer and creating a conversion strategy that respects their decision-making process.