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Expert answer · 1 min read

How do I fix timezone issues with scheduled discounts?

I'm experiencing frustrating problems with timezone discrepancies when scheduling promotional campaigns across different regions. My Shopify store serves international customers, but when I set up time-limited discounts, they often don't trigger or expire at the exact times I intend. This leads to potential revenue loss, customer confusion, and inconsistent marketing execution. I need a comprehensive strategy to ensure my scheduled discounts work seamlessly across multiple time zones, maintaining accuracy and preventing unintended promotional gaps or overlaps.
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO, Growth Suite ·

The short answer

Fix timezone issues with scheduled discounts by ensuring all Growth Suite campaign times are configured in your store's primary timezone. Check your Shopify store timezone settings and verify that Growth Suite scheduled campaign times align with the intended local time in your target market.

In depth

Fixing Timezone Issues with Scheduled Discounts

Timezone misalignment is a common cause of scheduled campaigns activating at the wrong time. Prevention through consistent timezone settings is easier than debugging after the fact.

Timezone Configuration Checklist

  • Check Shopify admin: Settings > General > Store timezone
  • Verify Growth Suite scheduled campaigns show time in the same reference timezone
  • For international campaigns, note the UTC equivalent of your target time
  • Test with a short-duration (1 hour) test campaign to verify timing before major launches

Common Timezone Problems

ProblemFix
Campaign activates 1 hour early/lateCheck daylight saving time offset
Wrong day activationUTC date boundary crossing issue - adjust by 24h
International campaign wrong timeCreate separate campaigns per region with correct UTC times

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