How can customer service prevent abandonment?

As a Shopify store owner, I'm constantly battling cart abandonment, and it's driving me crazy. I've noticed that even when customers are interested in our products, they seem to vanish right before completing their purchase. It's not just about losing a sale—it's about understanding why they're leaving and how we can prevent it. Our current customer service feels reactive; we're waiting for customers to reach out instead of proactively addressing their potential concerns. I've tried adding FAQ pages and live chat, but the abandonment rates remain stubbornly high. The frustration is real—every abandoned cart represents lost revenue, wasted ad spend, and missed opportunities. I know customers have questions, hesitations, and sometimes just need a gentle nudge or reassurance to complete their purchase. But how do we provide that instant, personalized support at the exact moment they're considering leaving? Traditional customer service methods feel slow and disconnected from the real-time shopping experience. I need a solution that can predict when a customer might be wavering, offer immediate, contextual support, and create a sense of urgency that encourages them to complete their purchase. It's not just about answering questions; it's about creating a seamless, supportive shopping experience that feels intuitive and builds trust.