Expert answer · 2 min read
How do I handle unsubscribes from my Mother's Day email campaign?
The short answer
In depth
Managing Unsubscribes During Mother's Day Campaigns
Unsubscribes during promotional campaigns are inevitable. The goal is not to eliminate them but to ensure they occur because a subscriber has genuinely outgrown their interest in your brand, not because your campaign was poorly targeted or excessively frequent.
Acceptable Unsubscribe Rate Benchmarks
| Rate | Interpretation |
|---|---|
| Under 0.2% | Excellent targeting and relevance |
| 0.2-0.5% | Normal for promotional emails |
| 0.5-1% | Review targeting and frequency |
| Over 1% | Campaign structure needs immediate review |
Prevention Strategies
- Suppress purchasers early: Remove customers who have already purchased from emails 3 through 5. Continuing to send promotional emails to someone who just bought damages the relationship.
- Suppress inactive subscribers: Remove non-openers from the final 1 to 2 emails in the sequence to protect deliverability without risking unsubscribes from an audience unlikely to convert.
- Respect the opt-out: Honor the Mother's Day email opt-out immediately and completely across all sends in the sequence.
Growth Suite: Offer Fatigue Prevention
Growth Suite prevents on-site offer fatigue by enforcing cooldown periods after a customer has seen or converted on an offer, ensuring that customers who recently purchased are not presented with additional promotional pop-ups that would feel intrusive and damage the post-purchase experience.
Growth Suite for Shopify
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