Expert Answer • 2 min read

Do error messages explain how to fix issues in one sentence?

As an e-commerce developer and UX designer, I'm struggling with creating effective error messages that actually help users resolve problems quickly. Most error messages I see are cryptic, technical, and don't provide clear guidance. I want to understand the best practices for crafting error messages that not only explain what went wrong but also provide a straightforward solution in a single, concise sentence. How can I transform my current error messaging approach to be more user-friendly and actionable?
Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO

2 min

TL;DR - Quick Answer

Effective error messages should clearly state the problem and provide a direct, actionable solution in one sentence, focusing on what the user can do to resolve the issue rather than technical details.

Complete Expert Analysis

Crafting User-Friendly Error Messages

Error messages are critical communication touchpoints that can make or break user experience. A well-designed error message transforms user frustration into a guided problem-solving moment.

Key Components of One-Sentence Error Solutions

ElementPurposeExample
Problem IdentificationClearly state what went wrong'Payment could not be processed'
User ActionProvide immediate solution step'Please check your card details'
ToneFriendly and constructive'We're here to help you complete your purchase'

Anatomy of a Perfect One-Sentence Error Message

1.

Start with the Problem

Clearly identify the specific issue without technical jargon.

'Your email address appears to be invalid...'
2.

Provide Immediate Action

Give a clear, doable next step that resolves the issue.

'...please enter a valid email with @ and domain.'
3.

Maintain Positive Tone

Frame the message as helpful guidance, not a punishment.

'We're ready to help you complete your registration!'

Bad vs Good Error Message Examples

❌ Bad Error Message

  • Error Code: 500X2
  • Database connection failed
  • Please contact support

✅ Good Error Message

  • We're having trouble connecting to our payment system
  • Please refresh the page or try a different payment method

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Muhammed Tüfekyapan

Muhammed Tüfekyapan

Founder & CEO of Growth Suite

With over a decade of experience in e-commerce optimization, Muhammed founded Growth Suite to help Shopify merchants maximize their conversion rates through intelligent behavior tracking and personalized offers. His expertise in growth strategies and conversion optimization has helped thousands of online stores increase their revenue.

E-commerce Expert Shopify Partner Growth Strategist

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