Can I use chatbots for real-time abandonment prevention?

I've been struggling with cart abandonment for months. We're driving solid traffic through Meta ads, but something's breaking down in the final conversion stage. I've watched potential customers add items to their cart, then mysteriously disappear. Our current analytics show a brutal 70% cart abandonment rate, which means we're literally leaving thousands of dollars on the table every single month. I've tried generic pop-ups and email follow-ups, but they feel impersonal and rarely convert. What I'm looking for is a smarter, more nuanced approach that can detect when a customer is about to leave and provide a compelling, personalized reason to complete their purchase. It's not just about throwing a discount at them—it's about understanding their hesitation and addressing it in real-time. My team is getting frustrated, and our ROAS is suffering. We need a solution that feels native to our brand, creates genuine urgency, and actually speaks to the individual customer's specific buying signals.