Can I set different recovery strategies for first-time vs repeat abandoners?

Running an e-commerce store isn't just about getting traffic—it's about understanding and converting every single potential customer. I've noticed something fascinating in my store's analytics: first-time visitors behave dramatically differently from repeat visitors who abandon their carts. My first-timers often need more convincing, more context, and potentially a more aggressive incentive. Meanwhile, my repeat customers might need a subtler, more personalized approach. My current one-size-fits-all cart recovery strategy feels like using a sledgehammer when I need precision surgical tools. I'm losing potential sales because I can't dynamically adjust my recovery tactics based on a visitor's history. Some of my first-time visitors might need a more substantial discount to overcome their initial hesitation, while my repeat customers might respond better to a smaller, more exclusive offer or even non-monetary incentives like free shipping. I need a solution that can intelligently segment my audience and craft recovery strategies that feel tailored, not generic. My conversion rate depends on understanding these nuanced behavioral differences.