Can I segment abandoned cart emails by user behavior?

I've been struggling with cart abandonment for months. Every week, I see dozens of potential customers adding products to their cart, only to disappear without purchasing. It's like watching money slip through my fingers. I know these aren't just random browsers—these are people who were genuinely interested in my products. But traditional email recovery strategies feel too generic. When I send the same 'Hey, you left something behind' email to every abandoned cart, it feels impersonal. Some of these potential customers are just hesitating, while others might need a different kind of nudge. I want a smarter approach that recognizes the nuanced behavior of different shoppers. Can I actually create targeted emails that speak directly to why someone might have abandoned their cart? Maybe offer a different incentive to someone who spent 10 minutes on a product page versus someone who quickly added and then left? My current email marketing tool just doesn't give me that level of sophistication. I need a solution that understands user intent, tracks detailed behavioral signals, and allows me to craft laser-focused recovery campaigns that feel personalized, not just automated.